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Facilities Operations Manager

Job Description
Job Title
Facilities Operations Manager
Job Description Summary
The Regional Operations Manager is a position in the line of operations of C&W Services. The incumbent is responsible for the overall management of a cluster of projects within a market sector, and supervises the account managers assigned to individual projects. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/development, staffing, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery.
Job Description
The Regional Operations Manager reports to the Director of Operations, working in conjunction with special services personnel, and is responsible for the following activities:
Manages the overall activities of a cluster of projects and supervises account managers
Maintains/monitors customer contacts (owner, tenant, property management), profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies
Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by individual account managers
Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs
Coordinates career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development
Monitors/evaluates budgets and plans/coordinates future budget/special funding requests
Administers cost containment/reduction activities among assigned sites and management personnel
Provides short range/long range planning to include initial overall planning with the Director of Operations, and one-on-one activities with account managers and customers
Remains knowledgeable in new product/service deliver and communicates same to account managers for use/implementation on site
Demonstrates excellent oral and written communication skills
Demonstrates excellent interpersonal skills, being able to work effectively with all levels of personnel and client
Establishes and maintains the respect and confidence of clients and C&W Services employees
Other duties as needed
SUPERVISORY RESPONSIBILITIES, if any:
Supervises: Account Managers
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
Minimum (3-5) years of progressive Management/Operations experience.
Must have the ability to partner with all levels of employees and build relationships.
Must have strong employee relations and management skills.
Must demonstrate stand-up presentation skills.
Must have proficient computer skills ? Word, Excel, PowerPoint, and E-mail.
Most possess excellent managerial and conflict resolution skills.
Must have the ability to multi-task and excel in a fast-paced and dynamic work environment.
Most possess extensive investigative experience.
Must be able to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing.
Must have the ability to exercise sound judgment and make decisions in a manner consistent with the essential functions of the job.
Ability to travel 50% ? 75% or more
Desired Traits:
A dynamic individual with initiative and a high energy level.
An individual who emphasizes teamwork and collaboration.
Must have the ability to thrive in a fast paced service environment.
Must possess strong organizational skills and an entrepreneurial drive.
Must be an individual who is self-directed and exhibits a high level of confidence.
Must have a flexible interpersonal style
Physical Requirement:
The ability to operate a motor vehicle,
The ability to operate a golf cart
The ability to operate a floor scrubber, automated carpet extractor, vacuums, etc.
The ability to lift 25/50 pounds regularly
The ability to respond quickly to sounds
The ability to move safely over uneven terrain
The ability to work in extreme weather conditions
The ability to climb ladders
The ability to wear personal protective gear correctly most of the day
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Req Number: R49260

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