Client Services Representative
Not Posted Not Posted Auburndale, MA Auburndale, MA Full-time Full-time $38,000 - $39,950 a year $38,000 - $39,950 a year 2 days ago 2 days ago 2 days ago Come to work on the Client Services Team at ACCC.
We are the recipient of the 2021 BBB award and we have been nominated for Top Place to Work in Boston.
We are an award winning, Nationally recognized, FIVE STAR Non-Profit organization whose mission is to help people take control of their lives and get out of debt through financial counseling and education.
Our Client Services Representatives are the face of the company.
We take pride in providing excellent customer service.
We help resolve issues for our clients seamlessly by helping them come up with the best solutions for them and working with the creditors on their behalf.
We support our clients with unresolved paperwork, account issues and billing tasks.
We do this all with compassion and understanding.
This fulfilling role is for someone who really wants to make a difference in people's lives.
Initial Training is 6-8 weeks, Monday - Friday 9-5 onsite in Auburndale, MA.
After initial training there will be a HYBRID option for you to work from home 11-7 Monday - Thursday, 10-6 Friday.
Our Coaches and Trainers will provide you with everything you need for success.
They will help you develop your current strengths and continuously offer new and interesting skills to really make an impact for our clients, for your professional development and to help our company continue to thrive.
There are always opportunities for you to grow within the company and we always try to hire from within before seeking outside platforms to fill positions.
Our full time FIVE STAR Client Services Representative's dedication is rewarded with ACCC's Top Tier Benefit package and Perks.
Along with affordable Medical, Dental, Vision Health Care, Life Insurance, 401K matching and Long-Term and Short-Term Disability we also think it's important for you to get the benefits you need to have work/life balance.
We offer generous PTO package, paid holidays, Employee Engagement programs for your health & wellness and more.
We have a casual, diverse & friendly environment.
After 6-8 week of working with our trainers & coaches they will transition you into a hybrid work-life.
This is more than a job.
It's a career.
What you need to qualify is a desire to do good things in the world.
Also, a High School Diploma or equivalent is required.
Do you have a minimum of 1 year or customer service? You will need basic knowledge of excel, basic math skills, ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.
Job Type:
Full-time Pay:
$38,000.
00 - $39,950.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Auburndale, MA 02466:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are the recipient of the 2021 BBB award and we have been nominated for Top Place to Work in Boston.
We are an award winning, Nationally recognized, FIVE STAR Non-Profit organization whose mission is to help people take control of their lives and get out of debt through financial counseling and education.
Our Client Services Representatives are the face of the company.
We take pride in providing excellent customer service.
We help resolve issues for our clients seamlessly by helping them come up with the best solutions for them and working with the creditors on their behalf.
We support our clients with unresolved paperwork, account issues and billing tasks.
We do this all with compassion and understanding.
This fulfilling role is for someone who really wants to make a difference in people's lives.
Initial Training is 6-8 weeks, Monday - Friday 9-5 onsite in Auburndale, MA.
After initial training there will be a HYBRID option for you to work from home 11-7 Monday - Thursday, 10-6 Friday.
Our Coaches and Trainers will provide you with everything you need for success.
They will help you develop your current strengths and continuously offer new and interesting skills to really make an impact for our clients, for your professional development and to help our company continue to thrive.
There are always opportunities for you to grow within the company and we always try to hire from within before seeking outside platforms to fill positions.
Our full time FIVE STAR Client Services Representative's dedication is rewarded with ACCC's Top Tier Benefit package and Perks.
Along with affordable Medical, Dental, Vision Health Care, Life Insurance, 401K matching and Long-Term and Short-Term Disability we also think it's important for you to get the benefits you need to have work/life balance.
We offer generous PTO package, paid holidays, Employee Engagement programs for your health & wellness and more.
We have a casual, diverse & friendly environment.
After 6-8 week of working with our trainers & coaches they will transition you into a hybrid work-life.
This is more than a job.
It's a career.
What you need to qualify is a desire to do good things in the world.
Also, a High School Diploma or equivalent is required.
Do you have a minimum of 1 year or customer service? You will need basic knowledge of excel, basic math skills, ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.
Job Type:
Full-time Pay:
$38,000.
00 - $39,950.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Auburndale, MA 02466:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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