Team Secretary - GSH
It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job.
It's a mission.
We're committed to providing outstanding patient care and a high level of customer service in our communities every day.
Our employees make all the difference in our success!Role:
The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail.
She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.
Qualifications:
oHigh School Diploma required; Associate's Degree preferredoPrevious administrative experience preferredoExcellent typing, organizational, time management and communication (written and verbal) skillsoComputer literate with familiarity of Word processing and spreadsheet applicationsoCustomer relations' experience preferredoMedical terminology preferredoAble to remain calm and troubleshoot/handle patient/family crisis situationsoAbility to shift prioritiesoAble to manage the emotional stress of working with terminally ill patients and their familiesoAbility to perform the essential functions and physical requirements (including, but not limited to:
lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodationCompetencies:
oSatisfactorily complete competency requirements for this position.
Responsibilities of all employees:
oRepresent the Company professionally at all times through care delivered and/or services provided to all clients.
oComply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
oComply with Company policies, procedures and standard practices.
oObserve the Company's health, safety and security practices.
oMaintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
oUse resources in a fiscally responsible manner.
oPromote the Company through participation in community and professional organizations.
oParticipate proactively in improving performance at the organizational, departmental and individual levels.
oImprove own professional knowledge and skill level.
oAdvance electronic media skills.
oSupport Company research and educational activities.
oShare expertise with co-workers both formally and informally.
oParticipate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job
Responsibilities:
oProvides administrative support for Clinical Manager and Clinical Team.
oOrders office supplies and processes mail.
oResponds as a professional first-line resource for answering clients' concerns.
oAssists with computer, phone, voicemail and service issues.
oUpdates daily census and prepares weekly IDG paperwork.
oTriages physician order calls to appropriate person.
oCompletes and follows through on requests for Per Diem staff.
Follows through with scheduling process per established policy.
oMaintains stock forms.
Responsible for exchanging revised forms and replacing with new forms.
oSends out and assists manager with reports.
oResponsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
oPerforms other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
Recommended Skills Administration Clinical Works Communication Computer Literacy Confidentiality Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
It's a mission.
We're committed to providing outstanding patient care and a high level of customer service in our communities every day.
Our employees make all the difference in our success!Role:
The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail.
She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.
Qualifications:
oHigh School Diploma required; Associate's Degree preferredoPrevious administrative experience preferredoExcellent typing, organizational, time management and communication (written and verbal) skillsoComputer literate with familiarity of Word processing and spreadsheet applicationsoCustomer relations' experience preferredoMedical terminology preferredoAble to remain calm and troubleshoot/handle patient/family crisis situationsoAbility to shift prioritiesoAble to manage the emotional stress of working with terminally ill patients and their familiesoAbility to perform the essential functions and physical requirements (including, but not limited to:
lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodationCompetencies:
oSatisfactorily complete competency requirements for this position.
Responsibilities of all employees:
oRepresent the Company professionally at all times through care delivered and/or services provided to all clients.
oComply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
oComply with Company policies, procedures and standard practices.
oObserve the Company's health, safety and security practices.
oMaintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
oUse resources in a fiscally responsible manner.
oPromote the Company through participation in community and professional organizations.
oParticipate proactively in improving performance at the organizational, departmental and individual levels.
oImprove own professional knowledge and skill level.
oAdvance electronic media skills.
oSupport Company research and educational activities.
oShare expertise with co-workers both formally and informally.
oParticipate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job
Responsibilities:
oProvides administrative support for Clinical Manager and Clinical Team.
oOrders office supplies and processes mail.
oResponds as a professional first-line resource for answering clients' concerns.
oAssists with computer, phone, voicemail and service issues.
oUpdates daily census and prepares weekly IDG paperwork.
oTriages physician order calls to appropriate person.
oCompletes and follows through on requests for Per Diem staff.
Follows through with scheduling process per established policy.
oMaintains stock forms.
Responsible for exchanging revised forms and replacing with new forms.
oSends out and assists manager with reports.
oResponsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
oPerforms other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
Recommended Skills Administration Clinical Works Communication Computer Literacy Confidentiality Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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